Faq

Frequently Asked Questions (FAQ)

1. How do you determine the size of your lingerie?

Our lingerie sizes are based on international standards. To ensure you find the perfect fit, we provide a detailed size guide, including how to measure your dimensions and how to select the appropriate lingerie based on these measurements.

2. What are the characteristics of your lingerie fabrics?

Our lingerie fabrics are carefully selected from global premium suppliers and are known for their high elasticity, breathability, and skin-friendly comfort. We also place a special emphasis on eco-friendliness by using sustainable materials, ensuring our products are environmentally friendly.

3. Do you offer custom services for your lingerie?

At present, we offer standard size options to meet the needs of most customers. While we do not provide fully personalized custom services, our design team continuously updates our product line based on market feedback and trends to cater to different body types and styles.

4. What payment methods do you support?

We support a variety of payment methods, including but not limited to credit cards, PayPal, and other online payment platforms. We are committed to providing a secure and convenient payment experience.

5. Do you offer international shipping services?

Yes, we offer global shipping services. Depending on your location, shipping times and costs may vary. For specific details, please check the shipping options during checkout.

6. What if I receive a product with quality issues?

We are committed to providing high-quality products. If you receive a product with quality issues, we offer a return and exchange service. Please contact our customer service team within 7 days of receiving the product, and we will guide you further.

7. What is your return policy?

We understand the uncertainties of online shopping, which is why we offer a flexible return policy. As long as the product remains in its original condition and has not been worn, you can return it within 30 days of receiving the product for any reason. For the specific return process, please refer to our return policy page.

8. Do you have physical stores?

Currently, we primarily sell our products through our online store. Although we do not have physical stores, our online customer service team is always ready to assist you.

9. Do you frequently update your products?

Yes, we regularly update our product line to ensure our customers can enjoy the latest styles and designs. Please visit our website regularly or subscribe to our mailing list to stay informed.

10. Do you have a membership program or loyalty rewards?

We value customer loyalty highly, and as such, we do have a membership program and loyalty rewards. Details can be found on our membership program page.