Shipping policy

Logistics Policy

1. Shipping Scope We offer global shipping services, but there may be restrictions on certain countries and regions. For specific shipping areas and conditions, please refer to our shipping area description.

2. Shipping Time

  • Order Processing Time: Typically, we process your order within 1-2 business days after receiving it.
  • Estimated Shipping Time: Shipping times may vary depending on the destination. The specific shipping time will be provided after order confirmation.

3. Shipping Costs Our shipping costs are calculated based on the weight of the order and the destination. The exact fees will be displayed at checkout. For certain promotional events, we may offer free shipping services.

4. Shipping Methods We collaborate with multiple logistics companies to ensure your order is delivered safely and quickly. You can choose from different shipping methods, including standard shipping and express shipping.

5. Order Tracking Once your order has been shipped, we will provide a tracking number, which you can use to track the status of your order through the logistics company's website or our customer service department.

6. Signature Requirements To ensure timely receipt of your goods, please ensure that the provided shipping address and contact information are accurate. We recommend that you or your designated recipient inspect the goods upon receipt.

7. Holiday Shipping Shipping may be delayed during holiday periods. We will notify you in advance of any potential shipping changes.

8. Return and Exchange Policy If you need to return or exchange goods, please follow our return and exchange policy. Generally, the cost of return shipping is borne by the customer unless there is a quality issue with the product.

9. Special Item Shipping For special items such as fragile, high-value, or large-sized goods, we may use special packaging and shipping services to ensure the safe delivery of the goods.

10. Policy Updates We reserve the right to update the logistics policy at any time. Any changes to the policy will be announced through our website and will take effect from the date of announcement.

11. Contact Us If you have any questions about our logistics policy or need assistance, please feel free to contact our customer service team at:

  • Email: [Your Email]
  • Phone: [Your Phone Number]
  • Address: [Your Address]